Privacy Policy
Effective Date: January 1, 2025 · Last Updated: April 1, 2026
1. Information We Collect
We collect information you provide directly to us when you: • Search for emergency dental providers (ZIP code, city, or state — not stored unless you create an account) • Submit a provider application (name, practice details, license number, contact information) • Submit a patient review (name, optional email, review content) • Contact us through our contact form (name, email, message) We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs. This data is used solely for site analytics and security purposes.
2. How We Use Your Information
We use the information we collect to: • Operate and maintain the EmergencyDental national directory • Verify and display dental provider listings • Respond to your inquiries and support requests • Moderate and publish patient reviews • Send transactional emails (application status updates, review confirmations) • Improve our services and user experience • Comply with legal obligations We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Provider Information
Information submitted by dental providers as part of their directory listing — including practice name, address, phone number, and specialty — is displayed publicly as part of the directory service. Providers consent to this public display upon submission of their application. License numbers are verified but displayed only in abbreviated form on public profiles. Full license details are retained securely for verification purposes.
4. Patient Reviews
Patient reviews are submitted voluntarily and, upon approval, displayed publicly on the relevant provider's profile. We do not display reviewer email addresses publicly. Reviewers may request removal of their review by contacting us at [email protected]. Reviews undergo moderation before publication. We reserve the right to reject reviews that contain false information, personal attacks, or violate our community guidelines.
5. Cookies & Tracking
We use essential cookies to operate the site (session management, security). We may use analytics cookies (such as Google Analytics) to understand how visitors use our site. You may disable non-essential cookies through your browser settings. We do not use advertising cookies or sell data to advertising networks.
6. Data Security
We implement industry-standard security measures to protect your information, including: • HTTPS encryption for all data in transit • Secure database storage with access controls • Regular security audits • Limited employee access to personal data on a need-to-know basis No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
7. Data Retention
We retain provider application data for the duration of the provider's listing plus 3 years for compliance purposes. Patient review data is retained for the life of the associated provider listing. Contact form submissions are retained for 12 months. You may request deletion of your personal data by contacting [email protected]. Note that we may retain certain information as required by law or for legitimate business purposes.
8. Your Rights
Depending on your state of residence, you may have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Opt out of certain data processing activities • Receive a copy of your data in a portable format California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
EmergencyDental is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the new policy on this page with an updated effective date. Your continued use of the site after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions, requests, or concerns, please contact: EmergencyDental Privacy Team Email: [email protected] Mailing Address: EmergencyDental, Inc., 123 Healthcare Blvd, Suite 400, Washington, DC 20001